7zdb Privacy Policy

01 Data We Collect

1.1 Registration Data

When you create a 7zdb account, we collect the personal information you provide during the registration process. This typically includes your full legal name, date of birth, email address, mobile phone number, and the preferred payment method you select at sign-up. This information is necessary to establish and maintain your account identity.

1.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to protect the platform against fraud and money laundering, 7zdb may request identity documents at various stages of your account lifecycle. The documents we may collect include:

• National Identity Card (NID) — front and back scan or photograph;
• Passport — photograph page;
• Driver's licence (where applicable as a secondary ID);
• Proof of current address — utility bill or bank statement dated within 90 days;
• Confirmation or screenshot of mobile banking account (bKash, Nagad, Rocket, or Upay) linked to your registered mobile number.

1.3 Financial Data

We collect data relating to your financial transactions on the platform, including deposit amounts, withdrawal requests, payment method details (such as bKash wallet number or partial card numbers for Visa and Mastercard), and transaction timestamps. We do not store full card numbers — payment card data is tokenised and handled by our certified payment processing partners.

1.4 Usage & Gameplay Data

We collect data about how you interact with the 7zdb platform, including the games you play, the bets you place, the markets you browse, session duration, login timestamps, and in-game decisions. This data is used to personalise your experience, detect problem gambling patterns, and improve the platform.

1.5 Technical Data

We automatically collect certain technical information when you visit or use the platform, including your IP address, device type, operating system, browser type and version, and mobile network operator. This data is collected for security monitoring, fraud prevention, and service improvement purposes.

1.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications. This includes the content of your messages and any files or screenshots you share. These records are maintained to ensure consistent service quality and to provide an audit trail in the event of a dispute.

02 How We Collect Data

2.1 Directly From You

The majority of personal data we hold is provided directly by you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your profile settings. You are in control of what you provide, though certain information is mandatory for account functionality.

2.2 Automatically Through Platform Use

Certain data is collected automatically as a result of you using the platform. This includes technical data (IP address, device identifiers), session data (login and logout times, pages visited), and gameplay data (bets placed, games launched). This automatic collection is an inherent part of operating a secure digital platform and cannot be disabled without preventing access to the service.

2.3 From Payment Partners

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the respective payment provider may share transaction confirmation data with us. This is limited to what is necessary to confirm the transaction — we do not receive your full payment credentials from our payment partners.

2.4 From Cookies and Similar Technologies

We use cookies and similar tracking technologies on the 7zdb platform. Cookies allow us to remember your preferences, maintain your session, and understand how you navigate the site. For full details of the cookies we use and how to manage them, see Section 5 of this Policy.

03 How We Use Your Data

7zdb uses the personal data we collect for the purposes described in the table below. We process personal data only where we have a lawful basis for doing so.

04 Data Sharing

4.1 Our Commitment on Data Sharing

7zdb does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Personal data is shared externally only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.2 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment partners — bKash, Nagad, Rocket, Upay, and the card payment networks that support Visa and Mastercard transactions. Each of these providers operates under its own privacy and security standards. The data shared is limited to what is required to complete the specific transaction.

4.3 Game Content Providers

The casino games available on 7zdb are supplied by third-party game studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, Spribe, and others. These providers may receive limited technical data (such as session tokens and bet amounts) as part of the game delivery process. They do not receive your full registration profile or payment details.

4.4 Identity Verification Partners

Where 7zdb uses a third-party service to assist with KYC document verification, your submitted identity documents may be processed by that provider's verification platform. Such providers are contractually bound to use your data solely for the purpose of verification and to maintain appropriate security standards.

4.5 Legal and Regulatory Disclosure

7zdb may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in connection with: (a) a valid legal request or court order; (b) the investigation or prosecution of criminal activity including fraud or money laundering; (c) the enforcement of our Terms & Conditions; or (d) the protection of the safety and rights of other players or third parties. Where legally permissible, we will notify you of such a disclosure.

4.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 7zdb business, personal data held on registered players may form part of the transferred assets. In any such event, the acquiring entity will be required to honour the terms of this Privacy Policy with respect to data collected prior to the transaction.

05 Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They are widely used to make websites function correctly, to improve efficiency, and to provide information to the site's operators. Cookies do not access other files on your device and cannot be used to identify you independently — they identify your browser session.

5.2 Cookies Used by 7zdb

7zdb uses the following categories of cookies on its platform:

• Essential Cookies: Necessary for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference Cookies: Remember your settings and choices — such as your preferred language and display settings — so you do not have to re-enter them on each visit.
• Analytics Cookies: Collect anonymised data about how players use the platform, which pages are visited most frequently, and where errors occur. This data is used to improve the platform. No personally identifiable information is included in analytics data.
• Security & Fraud-Detection Cookies: Monitor session behaviour to detect and prevent suspicious or potentially fraudulent activity on the platform.

5.3 Managing Cookies

You may manage or disable non-essential cookies through your browser's settings. Please note that disabling certain cookies may affect the functionality of the 7zdb platform — for example, disabling preference cookies means the site will not remember your settings between visits. Disabling essential cookies will prevent you from using the platform entirely. For instructions on managing cookies in your specific browser, consult your browser's help documentation.

06 Data Security

6.1 Technical Safeguards

7zdb implements a range of technical security measures to protect personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, firewalls, intrusion detection systems, and regular security audits of our platform infrastructure.

6.2 Access Controls

Access to personal data held by 7zdb is restricted on a strict need-to-know basis. Only authorised employees and contractors whose job functions require access to player data are permitted to view it. All such individuals are subject to confidentiality obligations. Access logs are maintained and reviewed regularly.

6.3 Payment Data Security

Financial data — including payment card details processed via Visa and Mastercard — is handled by certified payment processing partners whose security standards meet or exceed international requirements. 7zdb does not store full payment card numbers on its own systems. Mobile payment transactions via bKash, Nagad, Rocket, and Upay are processed through each provider's own secure infrastructure.

6.4 Data Breach Response

In the event of a data security breach that may affect the personal data of registered players, 7zdb will take immediate steps to contain the breach, assess its scope, and remediate the vulnerability. Affected players will be notified promptly where the breach poses a material risk to their interests. 7zdb will take all reasonable steps to prevent the recurrence of any security incident.

6.5 Your Role in Security

While 7zdb takes responsibility for platform-side security, the security of your account also depends on the steps you take to protect your own credentials. You are responsible for maintaining the confidentiality of your username and password, for logging out of the platform when using shared or public devices, and for notifying 7zdb immediately if you suspect that your account credentials have been compromised.

07 Data Retention

7.1 Retention Periods

7zdb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention principles we apply are as follows:

• Account Data: Retained for the duration of your account's active period and for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission or from account closure, whichever is later.
• Support Communications: Records of customer support interactions are retained for three (3) years from the date of the interaction.
• Marketing Data: If you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent. Upon withdrawal, your data is removed from marketing lists within thirty (30) days.

7.2 Deletion and Anonymisation

Once a retention period has expired and there is no longer a legal basis for retaining personal data, that data is either securely deleted from 7zdb's systems or anonymised so that it can no longer be associated with any individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

08 Your Rights

As a registered 7zdb player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the 7zdb support team. Requests will be acknowledged within five (5) business days and fulfilled within thirty (30) days under normal circumstances.

• Right of Access: You may request a copy of the personal data that 7zdb holds about you, along with information about how and why that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that 7zdb delete your personal data, subject to our legal obligation to retain certain records for compliance purposes. Where deletion is not possible due to such obligations, we will inform you of the specific reason.
• Right to Restriction: In certain circumstances, you may request that 7zdb restrict the processing of your personal data — for example, while the accuracy of the data is being contested.
• Right to Data Portability: You may request a copy of personal data you have provided to 7zdb in a commonly used, machine-readable format, so that you can transfer it to another provider if you choose.
• Right to Withdraw Consent: Where data processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
• Right to Object: You may object to the processing of your personal data where 7zdb relies on legitimate interest as its lawful basis, subject to certain conditions.

09 Payments & Privacy

9.1 Bangladesh Mobile Payments

7zdb's primary payment channels — bKash, Nagad, Rocket, and Upay — are Bangladesh-based mobile financial services. When you make a deposit or request a withdrawal via one of these services, your transaction is processed through that provider's own platform. 7zdb receives only a transaction reference number and confirmation of the amount transferred. Your bKash or Nagad PIN, account password, and full wallet details are never transmitted to or stored by 7zdb.

9.2 Card Payments

Visa and Mastercard transactions are processed via a third-party payment gateway that operates under applicable card scheme data security standards. When you make a card payment, your card details are entered directly into the payment gateway's secure environment and are not passed to or stored on 7zdb's own servers. 7zdb receives only a tokenised reference and the transaction outcome.

9.3 Transaction Records

All deposit and withdrawal transactions on your 7zdb account are logged and retained as part of your account record. You may view your full transaction history through your account dashboard. These records serve as the authoritative record of your financial activity on the platform and are maintained in accordance with the retention periods described in Section 7.

10 Third-Party Services

10.1 Game Content Providers

The casino games on 7zdb are delivered via software platforms operated by independent game studios including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Evolution Gaming, Ezugi, and Spribe. When you launch a game, a connection is established between your device and the game studio's servers. These studios may collect limited technical data as part of game delivery. Each studio operates its own privacy policy, which governs their data practices independently of this Policy.

10.2 Analytics and Performance Monitoring

7zdb may use third-party analytics tools to collect aggregated, anonymised data about platform usage patterns. This data does not include any personally identifiable information and is used solely to improve the platform's performance, stability, and user experience.

10.3 No Responsibility for External Sites

The 7zdb platform does not contain links to external websites. In the event that any third-party reference appears on the platform, 7zdb takes no responsibility for the privacy practices of those external entities. This Policy applies exclusively to the 7zdb platform and the data collected through it.

11 Protection of Minors

7zdb is strictly an adult platform. Access to all aspects of the 7zdb service — including browsing, registration, depositing, and gameplay — is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21.

During the registration process, all applicants are required to confirm that they meet the minimum age requirement. Where age verification cannot be confirmed through the standard registration flow, 7zdb may request supporting documentation before activating an account. Any account found to belong to an individual under the age of 21 will be suspended immediately, all funds will be returned to the source payment method where possible, and all associated personal data will be permanently deleted from our systems.

Parents and guardians who believe that a minor may have accessed the 7zdb platform or submitted personal data are encouraged to contact the support team immediately. 7zdb will investigate and act on all such reports as a matter of priority.

12 Changes to This Policy

7zdb reserves the right to update, modify, or replace this Privacy Policy at any time. When material changes are made — meaning changes that significantly affect how we collect, use, or share your personal data — we will provide at least fourteen (14) days' advance notice before the updated Policy takes effect. This notice will be delivered via email to your registered address and/or via a prominent notice on the platform.

Non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of any provision, or updates to contact information — may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the 7zdb platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and contact the support team to request account closure prior to the effective date of the changes.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 7zdb handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within two (2) business days.

Support Contact

Email: support at 7zdb.io

Please include "Privacy Enquiry" or "Data Rights Request" in the subject line of your message to ensure it is routed to the correct team. For data rights requests (see Section 8), please also include your registered account email address so we can verify your identity before processing the request.

7zdb is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your concern through any applicable regulatory or consumer protection channel available in Bangladesh.